Refund Policy

Last updated: 2026-01-07

1. How refunds are handled

SterileCSV is sold via Paddle. Refund handling is managed by Paddle on our behalf under the terms shown during checkout and in your order confirmation/invoice.

2. Timeframes

• License delivery: we aim to deliver your signed license.json within 1 business day after purchase (often faster). If you don’t receive it within 2 business days, contact support.
• Refund window: you can request a refund for up to 14 calendar days from the date of purchase. After 14 days, payments are normally non-refundable except where required by law or at our discretion in case of verified technical non-functionality.

3. What qualifies

Because SterileCSV is delivered as digital content and your license is issued as an offline file (license.json), our default policy is:

• You may request a cancellation/refund within the 14-day window if you are unable to use SterileCSV as advertised and the issue cannot be resolved with reasonable technical support, or if you purchased the wrong edition by mistake.
• After the 14-day refund window, refunds are generally not offered, except where required by law.

If you’re experiencing a technical issue, email support first—often we can resolve it quickly without a refund.

4. How to request

Email contact@sterilecsv.com with:

• the email address used at checkout,
• your Paddle order ID (or invoice), and
• a short description of the issue/request.

For order lookups and formal refund processing, you may also contact Paddle support directly.

5. Anti-abuse

Refunds/cancellations may be refused in cases of fraud, chargeback abuse, or material violation of the license terms (for example sharing license files beyond your purchased seats).

6. EU/EEA/UK consumer “right of withdrawal” (digital content)

If you are a consumer in the EU/EEA/UK, you may have a statutory right of withdrawal for distance purchases. For digital content with immediate performance, that right can be lost once you have expressly requested immediate delivery and acknowledged the loss of the right of withdrawal where applicable. Paddle typically collects the required consent during checkout.